Jennifer R. de Zayas Carmean
Professional: Managed both Allied Health and Business Programs for Tampa area postsecondary school. Retargeted class activities of program and curriculum to fit needs of students and suggestions of advisory board. Resulted in increased efficiency and higher retention rates.
Integrative: Designed three phase model of Alternative Dispute Resolution System for large
public university in Tampa, Florida. Included meetings with faculty, administrators, Deans and VP, students and outreach community. Expect reduced conflict and a Mediation Center to increase training and ADR engagement across the campus and Tampa area community.
Organized : Noted as point of excellence in ACICS accreditation review for Tampa area
healthcare career college. Maintained faculty records and licensure requirements for Medical
Assisting and Medical Billing & Coding Programs. Resulted in (rare) zero citation review.
Innovative: Developed Second Level Coding Review process for PIP/Auto insurance carrier.
Evaluated needs and requirements of PIP medical record documentation and existing behaviors of adjusters. Results in increased efficiency in medical necessity review of medical records submitted.
Ombudsperson, The Troth, LLC,: appointed position in non-profit/ religious organization as first point of dispute resolution for members and process improvement suggestions for the
organization based on member feedback and survey outcomes 2017-2020
Chairperson, Arbitration Development Comittee the Troth,LLC: Developing new Executive Officer position based on previous experience in Ombuds position, industry research and member survey outcomes in 2021-2022